PRIVACY POLICY
ASHLAR COMPUTER, INC. (hereafter referred to as “Ashlar Computer”) offers to its customers an exclusive Limited Lifetime Service Policy (the “Lifetime Service Policy”) on all NEW desktop computers purchased from ASHLAR COMPUTER. This Lifetime Service Policy is a guarantee that a customer of Ashlar Computer who purchases a NEW computer system will not pay for labor or service charges related to any covered computer system, during the lifetime of that system. This Lifetime Service Policy extends only to the original purchaser, original equipment, or subsequent upgrades purchased from and installed by ASHLAR COMPUTER and labor/service provided by ASHLAR COMPUTER.
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In addition to the Lifetime Service Policy, Ashlar Computer further warrants the hardware of its NEW computer systems as follows:
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All NEW desktop computer systems include a Lifetime Limited Hardware Warranty (the “Lifetime Warranty”), which covers the original core computer. “Core Computer” is defined as all of the hardware inside the computer case. The Core Computer excludes any special-order parts which were specifically requested by the original purchaser, which special order parts are warranted only for as long as their original underlying manufacturer warranty for such parts. AMD Video Cards are considered special order parts, and are warranted for 2 years only. Computer monitors are not part of the Core Computer and are warranted only for as long as their original underlying manufacturer warranty.
Because of rapidly and ever-changing computer technology and manufacturers, certain parts or components can become unavailable. During the Lifetime Warranty, ASHLAR COMPUTER will, at its sole option, repair or replace any defective desktop computer or defective part thereof, at its discretion, with new, used, refurbished, re-certified, or comparable parts; however, if a desktop computer or component is no longer manufactured or widely supported in the marketplace, or is not otherwise commercially available during any warranty period in this agreement, making the repair of a desktop computer impracticable, Ashlar Computer may, at its sole option, elect not to repair the desktop computer, but instead issue an in-store credit for the then value of the desktop computer.
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The Lifetime Service Policy, Lifetime Warranty, and the 2-Year Warranty (collective the “Warranties”) are all limited as follows:
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1. Non-ASHLAR COMPUTER repairs, upgrades or installations on any covered Ashlar Computer system or product are not covered by, and void the Warranties instantly on any system so modified. Every year during the time a computer is covered by the Warranties, Customer is required to initiate a FREE computer cleaning and tune-up via the Ashlar Computer virtual control software, when a technician will remotely tune-up the system. Any individual parts sold or installed separately from a New computer system must be purchased and installed by Ashlar Computer to be covered by the Lifetime Service Policy, and that separate hardware is only covered to the extent of the original manufacturer’s warranty on such separate parts.
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2. Ashlar Computer warrants to the original purchaser that the covered hardware, excluding software, documentation and similar items, will be free of defects in workmanship and materials for the warranty period beginning from the date of delivery to Customer. During the applicable warranty period, Ashlar Computer will repair or replace, at its sole discretion, the defective hardware system, for covered defects, free of charge for labor and/or parts depending on your warranty period. Parts may not be the same but will be equivalent parts. If the hardware system is defective within the first 30 days Ashlar Computer will cover all shipping costs if within the continental United States. Outside of the continental United States, the Customer will pay for shipping both ways no matter when an alleged defect arises.
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3. Products sent in for authorized service/exchange must be shipped in original packaging and accompanied by copies of purchase receipts. Replacement packaging can be requested from Ashlar Computer customer support for a nominal fee.
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4. Inside the continental United States, Customer will pay for shipping back to Ashlar Computer for any components or products sent for service after the initial 30 day period, while Ashlar Computer will pay for return shipping back to customer for up to one year after purchase. After the first year of ownership Customer is responsible for any shipping charges to/from Ashlar Computer.
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5. Used, refurbished, or re-certified equipment is sold as-is, without warranty, unless otherwise stated in writing on the original purchase invoice.
6. Physical damage, abuse, or neglect, and damage caused by shipping, or misapplication of the product, repair modification, exposure to extremes of temperature or humidity, power fluctuations, lightning or improper electrical power are not covered by the Warranties.
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7. Software defects are not covered by the Warranties, but may be covered by the warranty of the individual software publishers as set out in the materials accompanying it; opened software is never refundable.
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8. It is of utmost importance that Customer protects all data and software on any covered computer system at all times. Ashlar Computer is not responsible for loss of time, inconvenience, loss of data or software, inadvertent disclosure of data, loss of files, or any other direct, incidental, or consequential damage loss caused by a covered computer system failing to properly operate, or caused by any fault or negligence of Ashlar Computer. Even though Ashlar Computer may attempt to backup and transfer certain data, and attempts to avoid situations where Customer data or software is lost, such occurrences of data loss, for a variety of reasons, are common. Customer agrees that prior to delivering a computer for service, Customer has independently backed up all software and data on the computer, and is prepared for, and expects that all data may be lost on the computer during or following any repair procedure, and Customer specifically agrees and understands that this document is intended to limit the liability of Ashlar Computer for such data losses. Customer warrants that there is no illegal data or software content on any computer left for Warranties service.
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9. There are no warranties, express or implied, which are not written herein.
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10. Warranty repairs or service do not extend the length of the Warranties and any computer left unclaimed for 30 days becomes the property of Ashlar Computer.
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11. Any missing items must be reported within 48 hours of Customer receipt.
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12. AMD video cards shall carry a 2-Year Parts Warranty from Ashlar Computer. Any AMD video card(s) ordered with a Ashlar Computer system is(are) excluded from the Lifetime Parts warranty, and the 2-year parts warranty in this paragraph would then apply to the AMD component specifically.
13. Liquid cooling/water cooling components are covered for 1 year only, and are not included in the Lifetime Parts warranty on any Ashlar Computer system.